Journey templates
Eight ready-made journeys for Logistics & supply chain, each ending in a goal.
Industry pack
Keep every shipment, and every customer, informed
Couriers, 3PLs, marketplaces and supply-chain teams use Flowfox to send timely status updates, handle failed deliveries and cut “where is my parcel” calls.
8 journey templates4 starter segments6 events in the schema
Logistics · PackInstalling
Install
Status is Out for deliveryOn
City is JaipurOn
Consent is GrantedOn
Map
picked_upMapped
in_transitMapped
out_for_deliveryMapped
Go live
Journey validatedDone
Test sendDone
A person approvesWaiting
Step 1 of 3
Install the pack
8 journeys, 4 segments and the data schema, added to your workspace.
Included in the pack
Everything you need to send on day one
8journey templates
4starter segments
6events in the schema
6attributes in the schema
1starter dashboard
Message templates
Wording written for the channel, ready for DLT or Meta approval.
Starter segments
Four audiences you can use on day one.
Starter dashboard
The numbers this industry watches most.
Data schema
Events and attributes to send, with their properties.
Template library
Eight journeys for Logistics, ready to edit
Pick a template to see its path from trigger to goal. Install it, change the wait or the channels, send a test and approve it.
Sample workspace and sample counts. Nothing is sent from this page.
Data schema
The events and attributes to send
Send these from your app, site or system by SDK or API. The schema is inferred from incoming data and can be locked.
Schema (12 items)
picked_upEventin_transitEventout_for_deliveryEventdelivery_failedEventdeliveredEventreturn_requestedEventawb_numberAttributecityAttributeetaAttributecarrierAttributedelivery_address_qualityAttributepreferred_channelAttributeFour starter segments
Out for delivery todayStatus out_for_delivery and city Jaipur
Failed attemptsdelivery_failed 2 or more
Delayedeta passed and not delivered
Returns pendingreturn_requested and not picked up
Onboarding plan
From empty workspace to a live journey in a week
A guided checklist walks you through each step. Timing depends on how quickly your data and templates are approved.
Connect and import
Create the workspace, connect a data source or SDK and import your contacts with the import wizard.
Install the pack
Install the Logistics & supply chain pack, map your events to the schema and approve the first message templates.
Go live
Validate the first journey, run a test send and go live. Watch the counts per step.
Measure
The numbers to watch
MetricWhat it tells you
First-attempt delivery rateShows if updates help deliveries succeed.
Reschedule rate after failureShows recovery.
Support contacts per shipmentShows if updates cut calls.
Feedback rateShows engagement after delivery.
Guide
Customer engagement for logistics and supply chain
Status updates are the product
In logistics the message is part of the service. Customers judge a courier by whether they knew where the parcel was and when it would arrive. Flowfox turns each tracking event into a message at the right time.
Fewer failed deliveries
A failed attempt often means nobody was home. A message within minutes with a reschedule link, on the channel the customer answers, saves a second trip. Journeys wait, remind and stop when the parcel is delivered.
- Out-for-delivery ETA
- Failed attempt reschedule
- Delay notices
- Proof of delivery
Event-driven integration
Send each status change as an event from your TMS or API through FlowConnect or the SDK. Journeys then follow the shipment without any manual upload.
Measuring the effect
Track first-attempt success and support contacts per shipment. If updates work, the second falls while the first rises.
Other industries
Looking at another sector?
Help Center
Guides for Logistics
Help
Install an industry pack
Add the journeys, segments and schema to your workspace.
Help CenterHelp
Build your first journey
Start from a trigger, add a wait and a goal.
Help CenterHelp
Send your first event
Send an event so a journey can react to it.
Help CenterHelp
Import your contacts
Bring a list in from a file.
Help CenterFrom the blog
Playbooks for Logistics
Blog
Pickup confirmation: from trigger to goal
Every step, in plain words.
Playbook · 5 minBlog
Out for delivery, step by step
Edit the wait, the channel and the wording.
Playbook · 5 minBlog
Which events to send first for Logistics
Start small, grow the schema.
Guide · 4 minBlog
What to measure for Logistics
First-attempt delivery rate and more.
Explainer · 4 minBlog
Editing a template before go-live
Validate, test, approve.
Checklist · 3 minBlog
Delivery attempt failed: wording that gets approved
For DLT and Meta review.
Guide · 5 minQuick answers
Short answers about Logistics
How do I send tracking updates?
Send each status change as an event from your tracking system and trigger a message from it.
Can I handle failed deliveries?
Yes. A failed event triggers a reschedule message and a reminder, and ends when the shipment is delivered.
Which channels suit logistics?
SMS and WhatsApp for time-critical updates, email for summaries and proof of delivery.
Can I send COD confirmations?
Yes, with a reply-based journey on WhatsApp or SMS.
How do I cut support calls?
Proactive updates with a tracking link reduce the need to call. Track support contacts per shipment to measure the effect.
Is the logistics pack included?
Yes, in both plans.
Keep every shipment, and every customer, informedShort answers are in the FAQs.
Read the FAQs