Searchable list
Column picker, saved filters and a quick-view side panel. Search by any attribute.
CityPlanLast seen+ column
Contacts and profiles
One profile per person, across devices and channels
A searchable list of every person with their attributes, and a full profile for each one.
Same customer profiles everywhereA person approves every sendWorks inside your rules
Contacts · sample dataImporting
Bring people in
CSV file, import wizard+1,240
Web SDK+860
Android and iOS SDK+530
REST API+210
FlowConnect sync+95
Identities link into one profile
neha@example.comWeb
+91 98xxx xx210Mobile app
user_1042Import
N
Neha R. · JaipurOne profile, three identifiers
Search, filter and act
City: JaipurInactive 30 days
Neha R.Jaipur
Isha T.Jaipur
Anita B.Jaipur
3 selectedAdd to segmentTagExport
Export running as a background job
Step 1 of 3
Import or sync
Bring people in by SDK, API, file or FlowConnect.
From list to full profile
Everything about a person, together
Events, messages, transactions, journeys and consent sit together, so anyone on the team can see what happened.
Bulk actions
Add to list, tag, add to segment, export or delete, run as background jobs with progress.
Export running62%
Activity and messages
A timeline of events and the message history with opens and clicks per channel.
order_placed2h ago
email_opened5h ago
Consent per channel
Consent is stored per channel with the time it was given, and checked before every send.
EmailGiven
WhatsAppNot given
Edit, merge, anonymise or delete
Edit attributes inline, merge duplicates, and anonymise or delete a person in one action.
EditMergeAnonymiseDelete
Journeys and notes on the profile
See the journeys a person is in, and the notes your team left.
In 1 journey: Cart recovery
What a profile holds
Three steps from import to action
A Flowfox profile brings together everything known about one person. It is the single place to look when someone writes to support or a campaign misfires.
Import or sync
Bring people in by SDK, API, file or FlowConnect.
Add contacts with the import wizard from a CSV file, through the web, Android or iOS SDK, through the REST API, or by syncing a tool with FlowConnect.
Profiles merge
Identities link into one profile per person.
Identifiers such as email, phone number and your own user ID are linked, so a person who visits on mobile and then buys on web is one profile, not two.
Search, filter and act
Find people, message them or export the list.
Attributes such as city and plan, events such as signup or purchase, transactions, channel consent and the full activity timeline all sit on the profile.
Open a profile
Everything about one person, in one place
Pick a contact and browse the profile. Then try sending on a channel to see consent enforced.
Try a send
Pick a channel and press Send. Consent is checked first.
Sample contacts and dates, for illustration.
Keeping data tidy
Clean imports and safe merges
The import wizard maps columns, merges duplicates and returns a list of rejected rows with the reason for each. Merge rules combine duplicate profiles.
Import wizard
Choose what happens to people who already exist, then run the import.
| Name | City | Status |
|---|
If the person exists:
Merge duplicates
The same person came in from two sources. Pick the value that wins when fields conflict.
Web signup
Neha R.
neha@example.com
Jaipur
Imported file
Neha Rathore
neha@example.com
Jaipur City
Which name wins?
Which city wins?
Lists or Segments?
Keep lists for fixed groups
Lists
Segments
Best for
Imports and hand-picked groups
Audiences that change as people behave
Membership
You add and remove people
Rules decide, and it updates itself
Typical use
A webinar attendee file
Customers inactive for 30 days
Visibility
Member counts and import history
Live count and sample members
Where teams use Contacts
Jobs the profile does
One view for support and marketing
The same history, whoever opens the profile.
Clean imports
Map columns, choose update behaviour and see rejected rows.
Consent checks
Record opt-in per channel and send only to those who agreed.
Duplicate clean-up
Merge profiles that came from different sources.
Customer value tiers
Use lifetime value to decide who gets a premium journey.
Right-to-erasure requests
Anonymise or delete a person in one action.
FoxAI assists
Help with the data, a person decides
Describe who you need
Say it in plain words and review the filters it sets.
Suggested merges
Flowfox suggests duplicate merges. You decide, and the history is kept.
Likely to buy or leave
Use churn and purchase scores on the profile.
Summarise a profile
A short, readable recap of a person's recent activity.
Help Center
Guides to get your contacts in
Help
Import contacts with the import wizard
Map each column and choose what happens to people who already exist.
Help CenterHelp
Understand attributes, events and transactions
Three building blocks describe what Flowfox knows about a person.
Help CenterHelp
Send your first event with the web SDK
Identify a person and send an event that shows up on their profile.
Help CenterHelp
Create your workspace and invite your team
Set up Flowfox and add the people who will use it.
Help CenterFrom the blog
Playbooks for cleaner data
Blog
One profile per person: why identity matters
Visits on mobile and purchases on web should be one customer.
Guide · 6 minBlog
A clean import checklist
Map columns, choose update behaviour, read the rejected rows.
Guide · 5 minBlog
Consent per channel, explained
What to store and when it is checked.
Guide · 5 minBlog
Merging duplicates without losing history
Pick winners and keep the timeline.
Playbook · 6 minBlog
Lists or segments? A quick way to choose
Which one fits which job.
Opinion · 4 minBlog
Give support and marketing the same view
One timeline for everyone who opens a profile.
Playbook · 5 minQuick answers
Common questions about Contacts
How are duplicate people handled?
People who share an identifier are merged into one profile. You choose which value wins when fields conflict.
Can I import consent?
Yes. Map a consent column per channel and the import records it with the time of the import.
Where do I see everything about one person?
Open the contact. The timeline lists every event, message and change in order.
Is there a limit on contacts?
Contact limits depend on your plan. See the pricing page.
Can one person have several emails or phones?
Yes. Linked identities keep them on one profile.
Can I delete someone completely?
Yes. Delete or anonymise a profile from its page.
Questions about Contacts?Imports, consent and limits are covered in the FAQs.
Read the FAQs