Solutions / Travel & hospitality
■ INDUSTRY PACK
Before the trip, during it and after it
Airlines, tour operators, hotels and booking apps use Flowfox to guide travellers from booking to check-in, and to bring them back for the next trip.
Included in every plan. Plans in rupees from ₹4,999 a month, delivery included.
Live preview · sample data
LIVE PREVIEW · SAMPLE DATA
■ INCLUDED IN THE PACK
Everything you need to send on day one
Journey templates
Eight ready-made journeys for Travel & hospitality, each ending in a goal.
Message templates
Wording written for the channel, ready for DLT or Meta approval.
Starter segments
Four audiences you can use on day one.
Starter dashboard
The numbers this industry watches most.
Data schema
Events and attributes to send, with their properties.
■ TEMPLATE LIBRARY
Eight journeys for Travel & hospitality, ready to edit
Each template shows its path from trigger to goal. Install one, change the wait, channel or wording, validate it and go live.
Booking confirmation
Pre-trip guide
Web check-in
Add-on offers
On-location welcome
Disruption alert
Post-trip feedback
Repeat booking
■ DATA SCHEMA
The events and attributes to send
Send these from your app, site or system by SDK or API. The schema is inferred from incoming data and can be locked.
Four audiences on day one
■ ONBOARDING PLAN
From empty workspace to a live journey in a week
A guided checklist walks you through each step. Timing depends on how quickly your data and templates are approved.
Connect and import
Create the workspace, connect a data source or SDK and import your contacts with the import wizard.
Install the pack
Install the Travel & hospitality pack, map your events to the schema and approve the first message templates.
Go live
Validate the first journey, run a test send and go live. Watch the counts per step.
■ GOOD PRACTICE
Rules this industry should set early
- Time-critical alerts should use SMS or WhatsApp, not email only.
- Geo-fence messages only for people who consented to location.
- Keep disruption messages short and actionable.
- Respect time zones when scheduling.
The numbers to watch
Customer engagement for travel and hospitality
A journey with a built-in timeline
Travel has natural moments: booking, two days before, check-in, arrival, departure and return. Each moment has a message worth sending, and a wait step that counts from the departure date handles the timing.
Recover searches and carts
Many travellers search and leave. A reminder with the same itinerary the next day often brings them back. Use the search event and end the journey on a booking.
Location-aware messages
Geo-fencing lets you welcome a guest when they arrive and offer local tips. It uses location only for people who agreed to it.
- Arrival welcome
- Local offers
- Check-out reminders
Disruptions and service
When a flight is delayed, the first message matters. Send it on SMS and WhatsApp with clear options to rebook or wait.
■ OTHER INDUSTRIES
Looking at another sector?
Yes. Wait steps and triggers can count from a date attribute such as departure_date.
You draw a zone on a map and send a message when a mobile user enters it, for users who have allowed location.
Yes, on push, SMS or WhatsApp.
Send search events, wait a day, and remind those who did not book.
Yes, send a delay event from your system and trigger an alert journey.
Schedules can be set in a chosen time zone.
Yes, with a journey after booking and the catalog for products.
Yes, in both plans.
Before the trip, during it and after it
Start a free workspace, connect a data source and send your first journey, or book a guided demo.