■ VIBER, LINE, TELEGRAM, MESSENGER
Chat-app messaging, one account at a time
Connect an account for each app and send from the same canvas. Offered on request.
Included in every plan. Plans in rupees from ₹4,999 a month, delivery included.
Consent checked before each send
LIVE PREVIEW · SAMPLE DATA
■ CAPABILITIES
Everything you need to send Chat apps
Chat apps use the same templates, consent rules and analytics as every other channel.
■ CONTROL
Chat apps with checks built in
AT A GLANCE — 01 / 06
■ HOW IT WORKS
From setup to your first Chat apps send
Connect an account
One per app.
Create a template
Use the editor.
Send
In a campaign or a journey.
■ OVERVIEW
Chat apps in Flowfox: what it does and how it works
Connect an account
Connect one business account for each app you use.
Pick the app
Telegram, Messenger, Viber and LINE are offered on request.
The editor
Create a template with the same editor used for other channels.
Delivery and replies
Delivery and replies feed the same analytics as every other channel.
Where it fits
Chat apps is one of the channels in Flowfox. Use it on its own in a campaign, or as one step in a journey that also uses other channels, with consent and frequency caps checked across all of them.
■ COMPARE
Chat apps: campaign or journey?
| COMPARE | Campaign | Journey |
|---|---|---|
| Best for | One-off or scheduled sends | Paths over days or weeks |
| Starts | At a date and time you pick | On an event or segment entry |
| Steps | One message per audience | Waits, splits, many messages |
| Ends | After the send | At a goal |
Note: Use campaigns for announcements and journeys for ongoing Chat apps paths.
■ USE CASES
Where teams use Chat apps
Welcome message
Greet new people and guide them to the first action.
Order and delivery updates
Tell customers what is happening with their order.
Payment reminders
Notify before and after a due date.
Win-back
Reach people before they leave for good.
Festival offers
Time a message around a shopping moment.
Feedback request
Ask after a purchase or a support chat.
■ FOXAI
AI features that help, with a person in charge
FoxAI picks when Chat apps fits
FoxAI chooses the channel each person responds to and falls back from Chat apps if a message is not delivered or read.
Best time per person
Send time is chosen inside your quiet hours and windows.
Draft the journey
Describe a goal and review the journey drafted with Chat apps steps.
Content assist
Variants for a person to approve before sending.
■ BEST PRACTICES
Get it right from the start
Pick the app your audience uses
Start with one account.
Reuse templates
Use the same editor and consent rules as other channels.
Check replies in analytics
Delivery and replies appear with every other channel.
Test before launch
Send a test and review the preview.
Set a goal
End the path for people who convert.
Watch the live counts
Per-step numbers show where people wait or leave.
Viber, LINE, Telegram and Messenger. Each needs its own connected account, and chat apps are offered on request.
Telegram, Messenger, Viber and LINE are offered on request.
Delivery and replies feed the same analytics as every other channel.
Yes. Consent is checked per channel before each send.
Yes. Chat apps can be a step in a journey, with fallback to another channel.
Yes. Send a test and preview the message as the recipient will see it.
■ WORKS WELL WITH
Connects to the rest of the platform
Send your first Chat apps message
Start a free workspace, connect a data source and send your first journey, or book a guided demo.