■ FOXAI • INTELLIGENCE LAYER OF FLOWFOX
FoxAI is the intelligence layer of the Flowfox customer engagement platform. It works inside journeys and campaigns rather than as a separate tool, so a decision it makes appears as a step you can see, test and change.
JOURNEY CANVAS · ONBOARDING
0
ENTERED
0
IN PROGRESS
0.0%
GOAL RATE
VALIDATE
0 PROBLEMSRules applied before FoxAI judgement
Quiet hours 10 PM – 8 AM respected
Frequency cap · max 3 per week
Fallback channel connected
Nothing sends until a person presses Go live.
LIVE PREVIEW · SAMPLE DATA
■ CAPABILITIES — 01
Every card runs a live mini-console. Select any job to inspect it below — every output stays editable, testable and reversible. Use the badge on each card to switch that job on or off.
Visits ↓ 30d
Opens ↓
Tickets ↑
SAMPLE VIEW — FAKE UI PREVIEW
Channel decision — Priya S.
FoxAI waits your set window, then falls back automatically…
94.2%
delivered on first or fallback channel · sample data
ILLUSTRATIVE PREVIEW — NOT LIVE CUSTOMER DATA
■ CONTROL — 02
Built to be checked,
not trusted blindly
AT A GLANCE — 01 / 06
■ HOW IT WORKS — 03
RIGHT MOMENT, INSIDE YOUR WINDOWS
Step 1 — Connect your data
Contacts, events and transactions arrive through SDK, imports or FlowConnect.
Step 2 — Set the guardrails
Choose channels, quiet hours, frequency caps and goal that ends path.
Step 3 — Let FoxAI orchestrate
FoxAI picks channel and time per person. You watch live counts on canvas and adjust.
TRY IT — JOURNEY COPILOT (DEMO)
Describe a goal in plain words
Your drafted journey will appear here.
Nothing sends without your approval.
■ COMPARE — 04
Rules only or Rules plus FoxAI?
| CAPABILITY | Rules only | Rules plus FoxAI |
|---|---|---|
| Channel | You pick one | FoxAI picks per person with fallback |
| Send time | One time for everyone | Per-person inside your windows |
| Audience | Static rules | Rules plus scores |
| Control | You decide everything | You still approve everything |
Note: FoxAI adds judgement inside the rules you set; it does not replace them.
■ USE CASES — 05
Where teams use FoxAI
Win-back before churn
Score risk early, reach people on their best channel before they leave.
Cart recovery
Per-person timing and fallback channels to bring carts back.
Onboarding
Guide new users step by step, on the channel they actually read.
Festival campaigns
High-volume moments with caps, quiet hours and Hindi drafts built in.
Payment reminders
Gentle, well-timed reminders that respect frequency caps.
Journey review
Find the drop-off step and know exactly what to test next.
■ AI FEATURES — 06
AI features that help, with a person in charge
Journey copilot
Describe a goal in plain words. FoxAI drafts the journey on the canvas for you to edit and validate.
Churn and purchase
Risk and likelihood scores with drivers in plain words, ready to become segments.
Guardrails
Quiet hours, caps, windows and eligibility — enforced before any AI judgement runs.
Content assist
Subject lines, variants and English ↔ Hindi drafts in your tone. Approved by a person, always.
Note: AI output is a starting point. A person reviews and approves before anything is sent.
■ BEST PRACTICES — 07
Get it right from the start
Start with one journey
Pick a single high-value journey — cart recovery or win-back — and let FoxAI prove itself there first.
Set guardrails before you start
Channels, quiet hours, frequency caps and the goal that ends the path. FoxAI works inside them.
Keep a rules-only holdout
Hold back a small group on your old rules so you can compare results honestly.
Review scores weekly
Check the top churn drivers. If the drivers look wrong, your data inputs need attention.
Approve like an editor
Treat AI copy as a first draft. Read every variant aloud before it goes to customers.
Test one change at a time
Use journey insights to pick a single step to test. Change it, measure, then move on.
■ FAQ — 08
Questions, answered plainly
Eight questions teams ask before putting FoxAI in a live journey.
Still curious? Talk to us →No. Your rules — channels, quiet hours, frequency caps and eligibility — are applied first. FoxAI adds judgement inside the rules you set; it does not replace them.
A person does. Drafted journeys, segments and messages wait for review and approval. You edit on the canvas, press Validate, and decide when anything goes live.
Email, SMS, WhatsApp and Push — the channels in your Flowfox journeys. FoxAI picks per person and falls back to the next channel if a message is not delivered or read inside your wait window.
Each person receives the message when they are most likely to open it, but only inside the quiet hours and time windows you set. When there is no history for a person, FoxAI uses your fallback time.
Contacts, events and transactions, arriving through the SDK, imports or FlowConnect. More consistent history means better channel and timing choices; with no history, your rules and fallbacks apply.
Yes. Content assist drafts subject lines, message variants and translations between English and Hindi in the tone you set. A person approves every message before it is sent.
FoxAI scores every contact for risk of leaving or likelihood to buy, and shows the main drivers in plain words. You can build a segment directly from a score group and use it in a journey.
Yes. FoxAI works inside journeys and campaigns, per journey. Keep it on where it helps, switch it off where you want rules only, and compare both paths on the canvas with live counts.
Ready to put FoxAI in your journeys?
Start with one journey. Set your guardrails, let FoxAI choose channel and moment — and approve everything yourself.