Journey templates
Eight ready-made journeys for Healthcare, each ending in a goal.
Industry pack
Appointments, follow-ups and reports, sent with care
Clinics, hospitals, diagnostic labs and health-tech apps use Flowfox for reminders and follow-ups that respect privacy and arrive when patients need them.
8 journey templates4 starter segments6 events in the schema
Healthcare · PackInstalling
Install
Appointment is TomorrowOn
Confirmed is NoOn
Consent is GrantedOn
Map
appointment_bookedMapped
appointment_attendedMapped
report_readyMapped
Go live
Journey validatedDone
Test sendDone
A person approvesWaiting
Step 1 of 3
Install the pack
8 journeys, 4 segments and the data schema, added to your workspace.
Included in the pack
Everything you need to send on day one
8journey templates
4starter segments
6events in the schema
6attributes in the schema
1starter dashboard
Message templates
Wording written for the channel, ready for DLT or Meta approval.
Starter segments
Four audiences you can use on day one.
Starter dashboard
The numbers this industry watches most.
Data schema
Events and attributes to send, with their properties.
Template library
Eight journeys for Healthcare, ready to edit
Pick a template to see its path from trigger to goal. Install it, change the wait or the channels, send a test and approve it.
Sample workspace and sample counts. Nothing is sent from this page.
Data schema
The events and attributes to send
Send these from your app, site or system by SDK or API. The schema is inferred from incoming data and can be locked.
Schema (12 items)
appointment_bookedEventappointment_attendedEventreport_readyEventrefill_dueEventfeedback_submittedEventvisit_completedEventnext_appointmentAttributeclinicAttributedoctorAttributepreferred_channelAttributepreferred_languageAttributeconsent_remindersAttributeFour starter segments
Appointment tomorrownext_appointment within 24 hours
Missed visitappointment_attended false
Report not viewedreport_ready and not viewed in 2 days
Due for check-uplast visit over 12 months ago
Onboarding plan
From empty workspace to a live journey in a week
A guided checklist walks you through each step. Timing depends on how quickly your data and templates are approved.
Connect and import
Create the workspace, connect a data source or SDK and import your contacts with the import wizard.
Install the pack
Install the Healthcare pack, map your events to the schema and approve the first message templates.
Go live
Validate the first journey, run a test send and go live. Watch the counts per step.
Measure
The numbers to watch
MetricWhat it tells you
No-show rateShows if reminders reduce missed visits.
Reminder confirmation rateShows whether patients engage.
Report view rateShows if report notifications work.
Recall booking rateShows return visits.
Guide
Customer engagement for healthcare
Reminders that reduce missed visits
A missed appointment costs a clinic time and delays care. A reminder the day before and another on the morning of the visit, on the channel the patient prefers, is the simplest way to lower no-shows.
Privacy comes first
Health messages need more care than most. Keep clinical detail out of the message text, link to a secure page instead and record consent for reminders. Flowfox keeps consent on the profile and checks it before every send.
- Minimal detail in messages
- Consent per channel
- Quiet hours
Follow-up and recall
After a visit, a short check-in and a feedback request build trust. A recall journey brings patients back for annual check-ups.
Reports and prescriptions
Notify patients when a report is ready and remind them gently if it has not been opened. Refill reminders help patients stay on prescribed schedules.
Other industries
Looking at another sector?
Help Center
Guides for Healthcare
Help
Install an industry pack
Add the journeys, segments and schema to your workspace.
Help CenterHelp
Build your first journey
Start from a trigger, add a wait and a goal.
Help CenterHelp
Send your first event
Send an event so a journey can react to it.
Help CenterHelp
Import your contacts
Bring a list in from a file.
Help CenterFrom the blog
Playbooks for Healthcare
Blog
Appointment confirmation: from trigger to goal
Every step, in plain words.
Playbook · 5 minBlog
No-show recovery, step by step
Edit the wait, the channel and the wording.
Playbook · 5 minBlog
Which events to send first for Healthcare
Start small, grow the schema.
Guide · 4 minBlog
What to measure for Healthcare
No-show rate and more.
Explainer · 4 minBlog
Editing a template before go-live
Validate, test, approve.
Checklist · 3 minBlog
Report ready: wording that gets approved
For DLT and Meta review.
Guide · 5 minQuick answers
Short answers about Healthcare
Can I send appointment reminders on WhatsApp?
Yes, using a Meta-approved template. SMS and email are alternatives.
How do I keep patient data private in messages?
Keep clinical detail out of the message and link to a secure page. Consent and delivery status are recorded on the profile.
Can I send reports?
Send a notification that a report is ready with a link to the secure page where it can be viewed.
How do I reduce no-shows?
Send reminders the day before and on the morning of the visit, and offer a reschedule link to those who do not confirm.
Can patients choose their language?
Store a preferred language attribute and use separate templates per language.
Is the healthcare pack included?
Yes, in both plans.
Appointments, follow-ups and reports, sent with careShort answers are in the FAQs.
Read the FAQs