Start from a template
Open Journeys and choose a template from your pack, or start blank. The canvas opens already tidy. Drag tiles to change the path: trigger, wait, split, send, goal.
Press Validate
Validate checks the whole path and lists every problem, highlighting the failing tile. Common problems are a missing goal, a branch that ends nowhere or a template that has not been approved.
A journey with problems cannot go live.
Test and go live
Run a read-only test with a sample contact. When it looks right, press Go live. The canvas then shows how many people are at each step.
Frequently asked questions
Can I edit a live journey?
You can pause it and edit. Changes apply to people who enter after you resume.
What does a goal do?
It ends the journey for anyone who reaches it, so nobody is messaged after they convert.
Can I use more than one channel?
Yes. Any step can send on any connected channel.
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