What you can send
Rich cards and carousels.
CardsCarousels
RCS
Rich cards and carousels
Cards with images, text and buttons on supported phones.
Same editor, same consent rulesTest before every sendPart of one journey canvas
RCS · CreateConnecting
Connect
RCS agentSet up
Verification follows approvalPending
Delivered through your agentLive
Create
Rich cardsReady
CarouselsReady
Phone previewOn
Send
Test send before launchDone
Fallback channel plannedSet
A person approves the sendWaiting
Step 1 of 3
Connect
Set up RCS in your workspace.
RCS
Everything you need to send RCS
Write once, preview as the recipient will see it, send a test, then go live.
How setup works
Agent setup steps are shown in the product. Verification follows your agent’s approval.
AgentVerification
The editor
A card editor with a phone preview.
Card editorPhone preview
Delivery options
Delivered through your RCS agent.
Your RCS agent
Test before you send
Send a test to yourself and preview the message as the recipient will see it.
Test sendPreview
Same journey canvas
Use it in a campaign, or as one step in a journey with other channels.
CampaignJourney
From setup to your first RCS send
Three steps to your first send
Write once, preview as the recipient will see it, send a test, then go live.
Connect
Set up RCS in your workspace.
Follow the agent setup steps in the product. Verification follows your agent’s approval.
Create
Write the message in the editor.
Build a card or a carousel and preview it on a phone.
Send
Use it in a campaign or a journey.
Plan a fallback for phones without RCS, send a test, then a person approves the launch.
Try it
Set up an agent, build a card and send, with checks built in
Walk a sample agent through setup, build a card or carousel, then plan a fallback before a person can approve a send.
Sample agent, cards and audience. Nothing is sent from this page.
RCS: campaign or journey?
Pick the right way to send
Campaign
Journey
Best for
One-off or scheduled sends
Paths over days or weeks
Starts
At a date and time you pick
On an event or segment entry
Steps
One message per audience
Waits, splits, many messages
Ends
After the send
At a goal
Use campaigns for announcements and journeys for ongoing RCS paths.
Campaign or journey?
Pick the situation closest to yours.
Pick a situation to see the right fit.
Where teams use RCS
Messages that fit the channel
Welcome message
Greet new people and guide them to the first action.
Order and delivery updates
Tell customers what is happening with their order.
Payment reminders
Notify before and after a due date.
Win-back
Reach people before they leave for good.
Festival offers
Time a message around a shopping moment.
Feedback request
Ask after a purchase or a support chat.
FoxAI assists
Help with RCS, a person decides
FoxAI picks when RCS fits
FoxAI chooses the channel each person responds to and falls back from RCS if a message is not delivered or read.
Best time per person
Send time is chosen inside your quiet hours and windows.
Draft the journey
Describe a goal and review the journey drafted with RCS steps.
Content assist
Variants for a person to approve before sending.
Help Center
Guides for RCS
Help
Send your first campaign
Pick a segment, a channel and a time, then send.
Help CenterHelp
Build your first journey
Start from a trigger, add a wait and a goal.
Help CenterHelp
Personalise with Liquid
Use names, fallbacks and conditions in a message.
Help CenterHelp
Write segment rules
Build an audience from attributes and behaviour.
Help CenterFrom the blog
Playbooks for RCS
Blog
Rich cards: when they beat plain text
Images, text and buttons.
Guide · 4 minBlog
Planning a fallback for RCS
For phones that do not support it.
Playbook · 5 minBlog
A carousel for a sale
Three cards, one goal.
Guide · 4 minBlog
RCS agents, in plain words
What verification involves.
Explainer · 5 minBlog
Writing text that fits a card
Short titles, clear buttons.
Guide · 3 minBlog
SMS, WhatsApp or RCS?
Choosing by audience.
Guide · 4 minQuick answers
Short answers about RCS
What phones show RCS cards?
Cards appear on supported phones. Where a phone does not support RCS, plan a fallback channel in the journey.
How do I set up RCS?
Agent setup steps are shown in the product. Verification follows your agent’s approval.
Which delivery options does RCS support?
Delivered through your RCS agent.
Is consent checked for RCS?
Yes. Consent is checked per channel before each send.
Can I use RCS in a journey?
Yes. RCS can be a step in a journey, with fallback to another channel.
Can I test a RCS message first?
Yes. Send a test and preview the message as the recipient will see it.
Send your first RCS messageShort answers are in the FAQs.
Read the FAQs