Solutions / Retention and win-back
■ USE CASE
Re-engage lapsed customers with the right offer
Most customers go quiet before they leave. Reach them while they still remember you.
Included in every plan. Plans in rupees from ₹4,999 a month, delivery included.
■ WHAT IT DOES
Parts of the platform you will use
Segments
Lapsed by days since last visit or order.
Journeys
Waits and offers that stop on return.
Campaigns
A/B tests on the offer.
Analytics
Retention cohorts by week.
■ FIVE EXAMPLE JOURNEYS
Starting points you can copy
Lapsed 30 days
A gentle reminder of what is new.
Email · Push
Lapsed 60 days
An offer, tested against a holdout group.
WhatsApp · SMS
Back in stock
Tells people who viewed an item.
Push · Email
Anniversary
A thank-you on the date they joined.
Email
Loyalty tier change
Celebrates a new tier.
In-app · Email
■ HOW IT WORKS
Three steps
1
Pick an example
Start from a template.
2
Change it to fit
Edit the segment, timing and message.
3
Validate and go live
Fix every problem before launch.
■ RELATED
Keep going
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Re-engage lapsed customers with the right offer
Start a free workspace, connect a data source and send your first journey, or book a guided demo.