■ USE CASE
Act on churn scores before people leave
Use the risk score and its drivers to talk to the right people at the right time.
Included in every plan. Plans in rupees from ₹4,999 a month, delivery included.
■ WHAT IT DOES
Parts of the platform you will use
Churn prediction
Scores, drivers and a high-risk segment.
Segments
Build an audience from the score.
Journeys
Win-back paths with goals.
Analytics
Compare risk groups over time.
■ FIVE EXAMPLE JOURNEYS
Starting points you can copy
High-risk outreach
Sends a helpful message to the top risk group.
Email · WhatsApp
Plan downgrade
Offers a call when someone moves down a plan.
Email
Support follow-up
Checks in after a long ticket.
Email · SMS
Payment issue
Reminds before access is affected.
SMS · WhatsApp
Exit survey
Asks one question when someone cancels.
Email
■ HOW IT WORKS
Three steps
1
Pick an example
Start from a template.
2
Change it to fit
Edit the segment, timing and message.
3
Validate and go live
Fix every problem before launch.
■ RELATED
Keep going
▲
Act on churn scores before people leave
Start a free workspace, connect a data source and send your first journey, or book a guided demo.